Shipping policy

Effective Date: May 26, 2024

At TCG Matter, we prioritize your satisfaction with every purchase. We've outlined our shipping policy to ensure clarity and convenience throughout your shopping experience. Please review the following details carefully.

Shipping Times and Methods

We strive to process and ship orders promptly. Orders are typically dispatched within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has been shipped.

We offer various shipping methods, including standard and expedited options, depending on your location and preferences. Shipping times may vary based on the selected method and your delivery address.

Shipping Costs

Shipping costs are calculated based on the weight of your order, the selected shipping method, and your delivery address. You will see the shipping cost during the checkout process before finalizing your purchase.

International Shipping

We proudly offer international shipping to most countries worldwide. International shipping rates and delivery times may vary depending on the destination and shipping method chosen during checkout. Please note that customs duties, taxes, and import fees may apply and are the responsibility of the recipient.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery. You can track your order using the provided tracking information on our website or the respective courier's website.

Shipping Address

Please ensure that your shipping address is accurate and complete to prevent any delays or delivery issues. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Delivery Issues

In the rare event of a delivery issue, such as a lost or damaged package, please contact us immediately at shop@tcgmatter.net or via the chat box on our website. We will work swiftly to resolve the issue and ensure your satisfaction.

Contact Information

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team. You can reach us via the chat box on our website or by emailing shop@tcgmatter.net. Our dedicated team is here to assist you with any inquiries related to shipping, orders, returns, refunds, or pre-orders.

Thank you for choosing TCG Matter. We appreciate your business and look forward to serving you again in the future.