Privacy policy

Effective Date: August 1, 2026

This Privacy Policy describes how TCG MATTER LIMITED ("we", "us", "our", or "TCG Matter") collects, uses, stores, and protects your personal data when you visit or make a purchase from tcgmatter.net (the "Site") or otherwise communicate with us (collectively, the "Services").

For the purposes of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, TCG MATTER LIMITED is the Data Controller responsible for your personal information.

1. Who We Are

TCG MATTER LIMITED is a registered company in England and Wales.

  • Legal Company Name: TCG MATTER LIMITED
  • Company Registration Number: 17243013
  • VAT Registration Number: GB 522 1924 18
  • Registered Office Address: 86 Dovestone Close, West Thurrock, Grays, RM20 3DG, United Kingdom
  • Customer Support Email: shop@tcgmatter.net

2. Personal Information We Collect

The type of personal information we collect depends on how you interact with our Site and Services:

A. Information You Directly Provide to Us

  • Contact Details: Full name, billing address, shipping address, telephone number, and email address.
  • Order & Purchase Details: Items purchased, order value, payment confirmation, delivery choices, and transaction history.
  • Account Credentials: Email address, password hash, and account preferences (if you register an account on our Site).
  • Customer Care Inquiries: Messages, feedback, or verification photos sent through our website chat or directly to customer support.

B. Information Automatically Collected (Usage Data & Cookies)

When you navigate our Site, we automatically collect certain technical data using cookies, log files, and pixels, including:

  • IP address, browser type, device information, operating system, and network connection.
  • Information about how you interact with our Site (e.g., pages viewed, items added to cart, time spent, search queries).

C. Information Obtained from Third Parties

We receive information from trusted third-party service providers who assist us in operating our e-commerce business:

  • Shopify: Provides our core online store platform and hosting.
  • Payment Gateways: Process payment card transactions securely (we never store or view your full credit/debit card numbers).
  • Courier Services: Fulfill and deliver physical shipments to your doorstep.

3. How and Why We Use Your Personal Data (Lawful Bases)

Under UK GDPR, we must have a lawful basis to process your personal data. We rely on the following grounds:

  • Performance of a Contract: To process your payment, fulfill orders, arrange delivery, manage your account, facilitate returns, and handle customer service requests.
  • Legitimate Interests: To secure our Site against fraud or malicious activity, analyze website performance, improve our products and services, and maintain accurate business records.
  • Legal Obligation: To comply with statutory accounting, VAT, tax, and consumer law requirements.
  • Consent: Where you have opted in to receive promotional email newsletters or accepted analytical cookies. You may withdraw your consent at any time by clicking "unsubscribe" in our emails or updating your cookie settings.

4. Cookies & Tracking Technologies

We use essential cookies to enable fundamental site functions (such as maintaining your shopping basket and checkout sessions). We also use performance and analytics cookies to understand how visitors use our store.

For a detailed breakdown of the cookies used by Shopify stores, please review Shopify's standard legal cookie documentation.

You can adjust your browser settings to decline non-essential cookies. Please note that disabling essential cookies may impact store functionality.

5. Sharing Your Personal Data

We do not sell, rent, or trade your personal information. We share your data only with specific operational partners necessary to deliver our Services:

  • Service Providers & Vendors: Shopify (hosting), payment processors, fulfillment services, and IT support tools.
  • Professional Advisors & Authorities: Law enforcement, regulators, or legal advisors where required by law or to protect our legal rights.

6. International Data Transfers

Because our Site is hosted by Shopify, your personal information may be transferred to and stored outside the United Kingdom or the European Economic Area (EEA), including in Canada and the United States.

Where international data transfers occur, we ensure standard legal safeguards are in place, such as UK International Data Transfer Agreements (IDTAs) or European Standard Contractual Clauses (SCCs), to protect your privacy rights.

7. Data Retention & Security

We maintain appropriate technical and organizational security controls to protect your data against unauthorized access, loss, or misuse.

We retain your personal information for as long as necessary to maintain your account, satisfy your orders, and fulfill statutory legal obligations (such as keeping tax and transaction records for up to 6 years as required by UK law).

8. Your Legal Rights

Under UK GDPR and data protection laws, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal information we hold about you.
  • Right to Rectification: Request that we correct inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): Request that we delete your data, subject to statutory retention exceptions.
  • Right to Restrict or Object: Object to or restrict our processing of your personal data in certain circumstances.
  • Right to Data Portability: Request a transfer of your personal data to another party in a structured format.

To exercise any of these rights, please contact us at shop@tcgmatter.net. We will respond within one calendar month.

9. Children’s Privacy

Our Site and Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

10. Complaints & Regulatory Body

If you have any questions or concerns about how we handle your data, please contact us first at shop@tcgmatter.net so we can resolve the issue directly.

If you remain dissatisfied with our response, UK residents have the right to lodge a complaint with the UK data protection supervisory authority:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk

11. Contact Information

For questions regarding this Privacy Policy or to submit a data request, please contact us:

TCG MATTER LIMITED
Company Registration Number: 17243013
VAT Registration Number: GB 522 1924 18
Registered Office Address: 86 Dovestone Close, West Thurrock, Grays, RM20 3DG, United Kingdom
Customer Support Email: shop@tcgmatter.net