Contact information

At TCG MATTER LIMITED, we are committed to providing clear, responsive support for all your inquiries, orders, and customer care needs.

Customer Support

For any order inquiries, product questions, or support requests, please contact our support team directly via email:

• Customer Support Email: shop@tcgmatter.net
• Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT/BST)
• Response Time: We aim to respond to all inquiries within 24 to 48 business hours.

Note: We currently handle all customer inquiries exclusively via email to ensure accurate record-keeping and prompt service for your orders.

Statutory & Business Information

TCG MATTER LIMITED is a registered company in England and Wales.

• Legal Company Name: TCG MATTER LIMITED
• Company Registration Number: 17243013
• VAT Registration Number: GB 522 1924 18
• Registered Office & Physical Address: 86 Dovestone Close, West Thurrock, Grays, RM20 3DG, United Kingdom

Product Returns & Exchanges

Please do not ship returns to our registered office address without prior authorization. For instructions on how to initiate a return under our 14-day policy, please review our Refund & Return Policy page or contact our customer support team at shop@tcgmatter.net.